Different countries have different import restrictions, and checking these restrictions is the customers’ responsibility.
Please note that not all items can be shipped to all countries. Some countries might have a total ban on all weapons or their replicas, and some countries might require for a pre-import permit for certain items. Irongate Armory is not responsible for products seized by customs, nor do we have any permits, certificates or other possible import documents to provide customers with. Irongate Armory is unable to help customers in clearing items through their respective import procedures. Remember also that outside the EU, any duties and taxes are the customers’ responsibility. Within the EU no additional taxes or duties are levied.
In addition to restrictions by different countries, there are also shipping restrictions by our shipping providers. Aerosols cannot be shipped via air mail, so Ballistol oil can only be shipped within Finland.
If your order includes items that have import restrictions to your country, and if you have any import permits or other paperwork you’d like us to attach to the parcel, you can e-mail those to us separately.
Firearm replicas and their cartridges can only be shipped via UPS.
Do not choose another shipping provider at check out, even if one is available. Choosing another shipper means we will have to manually change it, and that will result in delays with your order, and possible extra charges if there is a price difference. Firearm replicas and their cartridges can be shipped all over the world, except to the United States, Canada and Australia. To those three countries firearm replicas cannot currently be shipped at all. The only exception to this rule are muzzle-loading firearm replicas, which can be shipped via UPS to the US. All firearm replicas shipped via UPS have to be received with an adult signature, so they cannot be left at the door or with a minor.
Please note that even if we can ship an item via UPS, there might still be country specific restrictions which prohibit its import. For example UPS does not prohibit shipping a sword to Japan, but it will not get through customs because Japan has forbidden the import of all weapons. And reversely, even though it is legal to import a firearm replica into the United States, we cannot ship them as they are banned by UPS.
Returns and Exchanges
Within the EU: Every item can be returned within 14 days after the receipt of item. All returned items must be unused, in original condition and shipped back in the original packaging.
Outside the EU: Returns and exchanges are only accepted in case of defective or incorrect items. Other returns or exchanges will not be accepted. Irongate Armory will not accept returning parcels from outside the EU, which have for example not been delivered, have not been cleared through customs, or where the address has been insufficient. Those parcels will be disposed of by the shipping provider or customs agency.
Country specific info
Unfortunately, due to changes in the US customs policies, regular postal parcel is no longer available as a shipping option to the United States from 22.8.2025 onwards. UPS is the only available choice for now. Any and all duties and taxes as imposed by the US customs, as well as UPS customs brokerage fees, will be billed to the consignee by UPS.
Due to import restrictions, foodstuffs (ie. sweets) cannot be shipped to the United States.
Unfortunately due to UK VAT regulations orders to the United Kingdom below 135GBP can no longer be accepted. These will be declined automatically.